Yu Ding customers fragrance hotel in Nanchang to eat, pay the hotel when the parties dispute. "I did not expect, the staff will readily list thrown on the table." For the hotel staff of this approach, the customer can not accept Mrs Lam said
Subject. November 4, the reporter learned that the hotel side has already made an apology to customers, and there is a dispute before the two sides returned to the 16 dollars.
□ complaints are still being asked to unsubscribe pay for apple juice
The two sides of a dispute due to a bottle of 16 dollars of fresh apple juice. According to Miss Gu Kezhang introduced the evening of November 3, line 4, they came to the overpass next to the old Royal Ding Fukuyama fragrance hotel for dinner. The beginning point of the corn they
Juice, then take into account some people do not like to drink, it was proposed change of the apple juice. Attendants will be sent to the first course, when the apple juice has not sent over. At this time, accompanying the children proposed to Coke. Since, as
Therefore, we decided to drained away before the apple juice, raw vegetables will be informed of the transfer. Soon, the waiter sent over the Coke. "When we eat half of the time, waiter in turn of apple juice to get over." Zhang says
, And before they explain, the waiter went away.
At 9 am, the very fact that for pay, find the hotel side, or apple juice for 16 dollars will be counted in which the. After negotiations, the hotel lodging by the customer to pay half the money. She immediately said they would not pay for the extra 8
Yuan, and that he had said with good raw pantry apple juice drained away. Waiter or apple juice can be sent over, and responsibility of the hotel side, not in the customers. "Negotiation process, the waiter dumped on the table will list
. "Ms. Zhang said the two sides deadlocked over this. So, the very fact of complaints to the newspaper.
□ There are some problems on the hotel side of convergence
At the scene, Yu Ding fragrance store manager told reporters that the Soviet Union, when customers pay, insisted that he did not point had apple juice, the waiter in the past negotiations, but also triggered a verbal conflict. Later, after she learned that customers had indeed point
Apple juice, just a point of convergence problems arising in the course. Apple juice is just because the customer back with the pantry of Health said, did not tell the waiter, the waiter passed food hygiene and all belong to two separate departments, such as pass this fresh raw vegetables
Fruits and vegetables waiter, the waiter pressed apple juice has been working on a.
"Of course, there is something our responsibility, but customers can not do that to my staff." Sujing Li said, however, she patiently explained with the customer, want them to understand. Sujing Li said that if care
Started off well and the hotel side of communication, not only to the last pay raise the question, she would handle.
As for the rejection of a single thing the shop attendant, Sujing Li said both sides were in a fit of anger, people will get a list of customers to pay, so when the waiter brought but did not list pay the. According to her later understanding that when
Days, this waiter because some of the things at home feeling very bad. However, Su Jingli let attendants make an apology in person, but the apple juice for 16 dollars, customers still have to pay in full.
□ Results hotel apology and refund
For this approach, the very fact that they can not accept: "I have been back a single, but let me pay for it? As for the hotel side problem of convergence, where you know so much as a customer, it does not make sense." Night, she
Take the card to buy a single after that we must have a say.
November 4, the reporter found, accompanied by very fact that the local business sector. In the morning, Nanchang Shengjin Tower Branch Trade and Industry Trade and Industry Bureau accepted the case. In the afternoon, through the mediation of industrial and commercial personnel, both sides agree: the wine
Made an apology on behalf of the shop and paid 30 yuan (including apple juice costs 16 yuan and transportation costs).
