In the hotel industry, people often talk about how to improve guest satisfaction. But few thought, in the satisfaction of hotel guests the many factors that affect, clean and tidy order first. In fact, a hotel is clean, if not just look clean and the furniture of this hotel there is no dust on the ground whether the waste, there are many more factors will affect the customers point of cleanliness of the old knowledge.
Specifically including the following:
First, the smell of hotel rooms should be said, the rooms smell is a measure of a hotel is clean and the first signs. Musty room only allowed, it can not have a significant perfume. Hotel guests generally like his own living room type bathroom lemon flavor, while the bedroom should be a mixed flavor. Odor strong, pungent air fresheners are easy for guests cause nausea and other reactions. Therefore, we must use caution. Qin also make room open the window to keep the air fresh.
Second, the guests before the traces of a hotel room in one of the guests have left traces of the former should be a hotel guest on the high level of awareness of cleanliness long it one of the most important factors. Guests will stay at a hotel in his definitely do not want to see any room to make them think of someone who lived in the sub-office items. In general, most traces of the other hotel guests offensive include: stay in the bathroom basin and bath, and hair on the bathroom floor wire, placed in the aisles cluttered room set, stained carpets and linen drawer guests forgot to take personal supplies.
Third, the hotel staff's attitude and efficiency of hotel staff, especially the housekeeping department, engineering department, and the restaurant staff will also affect the overall attitude of the hotel guests awareness of cleanliness. Generally speaking, if the guests see the hotel staff is constantly cleaning public areas, they will naturally feel that this hotel is very clean. Clean and the staff itself is also very important. Clear-cut, neatly dressed staff help to improve the overall cleanliness of the hotel guests impression.
Fourth, hotel equipment maintenance at the basic requirements of our guests is an item of every room and facilities and equipment in good condition at all times, and properly maintained. Even if a facility equipment failure, should also be repaired in the shortest possible time. Otherwise, even if the surface be clean and rooms, guests will still feel uncomfortable, and its satisfaction are affected.
Fifth, stay-equipped rooms in a hotel guest room hotel will require that the facilities and equipment and reasonable use. Especially in the room work area, lighting effects, and easy to connect a telephone interface, data interface and power jack of the desk is especially important for business travelers. In addition, the appropriate number of towels, cup, free health articles, a certain number of blankets and pillows, bedside radio, alarm clock, television and remote control are essential.
Sixth, the hotel itself, the history of a hotel even if the facilities and furnishings of the era of the duration of this hotel is clean and should be said that not much contact. However, guests usually feel broken and old furniture and linen rooms also true that this hotel to convey information that is not clean.
VII, lighting, guests usually want to live in his own room and bathroom lighting effect. This requires the hotel to make use of fluorescent lamps, bedside reading lights and the bathroom is surrounded by a wall or the bright lighting. Especially in public areas should have good lighting. Clever use of the room lights, not only can make the room look more lively, but also the other guests feel relaxed and happy.
Eight guest rooms attract the attention of the color hue is also a guest on the cleanliness of the hotel have an important impression on the base. In general, the hotel guests prefer a neutral such as beige and cream colors, and those who are too bright or deep color is not very interested.
