October 2004, we are Qingdao place on invitation the employee of some famous seafood wine shop does convention to groom. The area of this seafood wine shop is 1600 square metre about, depend on the sea and stand, with fresh and famed, the business is very hot. But what your boss king always troubles is, the service level of wine shop always cannot make a guest satisfactory, complain perpetually make wine shop figure sells at a discount greatly. Serve quality to rise, if wine shop executive general manager and service manager changed a few like a lantern with paper cut figures of men, the effect is very not apparent.

After serving a state to understand adequately to wine shop, we discover, this wine shop serves level not tall, because manage the job to put in such a few problems,be:

It is boss crave for greatness and success, highbrow draw lessons from Lai Houhou to run a system originally greatly from astral class hotel, employee looks not to understand, do not use, wine shop regulations exists in name only;

2 it is industry employer apt digs a person to other company, make the firewood of wine shop proposes a toast system and concept of choose and employ persons exist serious unbalance. The old stuff inside wine shop cannot get put sb in a very important position, popular feeling drifts, one organic meeting can resign plan development additionally. Partial employee is being taken even " see boss joke " state of mind, mix a day to calculate a day;

3 be before the service grooms heavy form, small effect, groom note copied a big, employee to grooming content does not understand, cannot remember. What can use truly is not much;

The 4 literacy rate that are employee and primary quality the good and bad are intermingled, have have high low. Some introduce the staff capacity extreme difference that come through the friend, be ashamed starts to talk at be before the person, say even a complete sentence even not complete;

5 it is middle-level administrator lacks authority, executive ability is poor, have make be no good, have ban more than it is common occurrence. A common clerk also must be brought into play personally by the boss, administrative administrative levels exists in name only;

6 it is partial employee pulls the clique that help a tie to bring a lawsuit against, small gang is gotten inside the enterprise, be inferior to a bit meaning, namely threaten collective resigns, make the normal management job of wine shop very passive;

7 it is courteous and formal do not have approximately. Either won't. Be disinclined to do however, individual sanitation is to collapse to besmear why more, smoking, long fingernail, dress is skimble-scamble wait for detail to let a client shake his head again and again.

Analysis

In a lot of hotels, service government is a long-standing problem. Wine shop boss groans: Present clerk is fooled must not, the canal is not gotten, browbeat in order to resign at every turn, do really do not know them after all what to want! Clerks say: Boss with there are a few smelly moneys to incite us in the hand will be incited, by what ah? Don't we work to won't do? Anyway present meal industry is short of a clerk everywhere, do not want here, we can arrive to go somewhere else. Salary, we want; To the esteem of character, we also want. In the final analysis, the basic problem between boss and employee, depend on bilateral value orientaton deviating from each other, each other is not agreed with, the cohesive affinity that causes a company is abreaction with each passing day. Having a kind of popular view is: The first client of the enterprise is employee. In meal industry, coequal and as important as the product service is very remarkable to the stimulative action of the sale, and excellent service, criterion more stable play that depend on quality of first-class staff individual. So, of excellent service causal be: The boss inspects employee to promote employee of individual quality → to promote excellent service → customer satisfaction for the client ceaselessly for employee of → of the first client. Qingdao the service level of this seafood wine shop not tall, behave admittedly go up in employee body, but its origin is in however boss. The boss is sick, employee takes medicine, the problem cannot be solved. Boss Wang Zong is particularly fortunately enlightened, listen to us direct after the analysis that become, can't help bursting out laughing, say repeatedly incisive. Be aimed at the particular case of seafood wine shop, we offer following means of settlements:
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