The meeting in meal service encounters various guests, consider and master its different repast psychology, because of the person different, take different service move, can make different guest satisfied to the service, produce cheerful move then, raise its to be spent to the faithfulness of restaurant, make of restaurant later the guest is added greatly much. Accordingly, right the following the repast psychology of each type deadbeat and its rule undertake analytic study, serve quality to rising, have extremely real direct sense, in the meantime, to other industry research holds consumer mentality, action business takes a settle or live in a strange place, also have draw lessons from a meaning certainly.

One, sedate model

Characteristic: Do not love much conversation, after see cookbook or listening to the introduction, do not make response instantly, happy event is angry not form and color, facial be without expression. When choosing cooked food, do not wish to suffer other opinion left and right sides, turn over cookbook, view specimen or query problem is unhurried, complete and not imprudent.

The service answers: The clerk wants keep calm, must not ground of urgent growl growl seeks guest opinion, although consult opinion, also can carry only, can urge anything but repeatedly, lest cause a guest,feel disgusted. Service personnel should do by the program, manner already earnest, want courtesy again, reveal neither haughty nor humble bearing.

2, captious model

Characteristic: Careful, be good at observation, good cry true. Be like, salty to taste of time of clean job, serving, dish weak reach a service detail response is sensitive, carping do not leave feelings. This kind of guest still loves plan, for fear that is in an unfavorable situation be duped.

The service answers: Service personnel wants very scrupulous, those who notice each link is rigorous and careful, avoid occurrence error as far as possible. If accident appears, or guest " bone is picked in the egg " , should show wrong change surely, without the sincerity of wrong attention, avoid by all means and guest argue, lest new problems crop up unexpectedly, appear not due conflict. When introductory dish is nodded, should mix to the price particularly quality and say a few more in detail with the circumstance of makings, do not give careless mistake. Want to seek an opinion actively more, make a guest spotless.

3, proud model

Characteristic: Tell manner not only, and often acoustical high morale is proud, do not know to respect others, regardless of trival matters, behavior is coarse uncivilized. Especially drunken mood easy impulse, be inferior to a bit meaning, light berate, heavy criterion the mouth goes out assuming.

The service answers: The clerk wants composed, treat sb with courtesy, careful lackey. In case produce unpleasantness, want be insulted and not angry, bear for the best thing to do, alleviate with witticism gentle words contradictory, must not tell with the guest " manage " , encounter such guest, your rational also is told not clear.
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